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1.
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2025/09/15
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論文
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Product Experience Along the Customer Journey : A New Look at Perceived Quality Through Time 大阪経大論集 76(3),pp.23-32 （単著）
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2.
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2023/07/28
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論文
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Customer Experience Management - a guided Framework for Qualitative Research Journal of Serviceology 8(2),pp.1-6 （単著）
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3.
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2023/04/01
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著書
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Perceived Quality and Quality Inspection in the Light of Automotive Mobility’s Digital Transformation—A Perspective of Car Importers in Japan Springer Singapore Economics, Law, and Institutions in Asia Pacific pp.93-110 （単著）
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4.
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2023/03/09
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論文
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Report of the 20th International SME Study Forum Business economy (58),pp.39-42 （単著）
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5.
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2022/03/01
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論文
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Analyzing Customer Experience from a Process Management Perspective （単著）
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6.
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2020/05
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論文
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Considerations on the Customer Experience Management Cycle The Review of Business Administration 44(1),pp.3-11 （単著）
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7.
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2020/04
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著書
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Holistic Measurement Approach of Customer Experiences – Findings from a Japanese New Car Buyer Study pp.206-216 （共著）
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8.
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2019/07
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論文
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A big data approach with law and business domain expert assessment ICIC Express Letters – International Journal of Research and Surveys 13(7),pp.609-616 （共著）
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9.
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2019/05
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著書
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Understanding Fluency and Friction in Customer Experience Management pp.88-108 （共著）
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10.
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2019/05
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論文
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Diversification of Private Labels in the Japanese Retail Industry The Review of Business Administration 43(2),pp.55-82 （単著）
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11.
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2017/05
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論文
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Employee Well-being and Engagement – a Growing Challenge for the Japanese Economy The Review of Business Administration 41(1),pp.107-121 （単著）
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12.
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2012/04
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著書
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Continuous Improvement Strategies – Japanese Convenience Store Systems Palgrave Macmillan Asian Business Series, Palgrave Macmillan UK pp.203 （単著）
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13.
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2012/04
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論文
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Two-Stage Spinoff Asset Impairment Theory: The Spinoff of Kraft by Altria （共著） 
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5件表示
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全件表示(13件)
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